1. Consultation Fees
If you cancel a consultation at least 24 hours before the scheduled appointment time, you will receive a full refund. Cancellations made less than 24 hours before the appointment will not be eligible for a refund. However, you may reschedule once, free of charge, within 7 days.
Once a consultation has begun — whether in-person or online — the consultation fee is non-refundable.
- The consultation fee will be forfeited if you fail to attend without prior cancellation.
- Repeated no-shows (3 or more) may result in temporary suspension of booking privileges.
If your assigned doctor is unavailable and Medinest cannot provide a replacement within 24 hours, you will receive a full refund or an option to reschedule at no additional cost.
2. Diagnostic Services
You may cancel a diagnostic booking and receive a full refund if the cancellation is made at least 48 hours before the scheduled test date. Cancellations made less than 48 hours before will not be eligible for a refund.
Once a sample has been collected or the diagnostic procedure has commenced, no refund will be issued for the test in question.
If a test result is inconclusive due to a laboratory or technical error on Medinest's part, the test will be re-conducted at no additional cost. If re-testing is not feasible, a full refund will be issued for that specific test.
3. Treatments & Surgical Procedures
Surgical procedure deposits are refundable only if cancellation is made at least 48 hours before the scheduled procedure date. Cancellations made less than 48 hours before may incur a cancellation charge of up to 25% of the advance amount to cover administrative and preparation costs.
No refunds will be issued for surgical procedures once they have been performed.
If a procedure is cancelled on medical grounds — either on the advice of the treating surgeon or due to a change in your health status — a full refund of the advance payment will be processed, subject to submission of supporting medical documentation.
4. Fertility Services
Fertility consultation cancellations follow the same policy as general consultations (see Section 1).
Fertility treatment fees (e.g., IVF, IUI, ICSI) are partially refundable based on the stage of treatment at the time of cancellation:
80% refund of the cycle fee.
40% refund of the cycle fee.
No refund will be issued.
Certain third-party costs (e.g., laboratory fees, specialist charges, medications) may be non-refundable regardless of the stage.
5. Post-Surgical & Home Care Services
Home care service bookings can be cancelled with a full refund if the cancellation is made at least 24 hours before the first scheduled visit.
Once a home care session has commenced on any given day, the fee for that day's service is non-refundable. Unused sessions in a pre-booked package can be refunded on a pro-rata basis, subject to a 10% administrative charge.
6. Ambulance Services
Ambulance bookings cancelled before dispatch will receive a full refund. Once an ambulance has been dispatched, the booking fee is non-refundable. Any fuel or distance-based charges incurred during dispatch will be applicable.
7. Medicine Delivery
Medicine orders can be cancelled and fully refunded before dispatch from the pharmacy. Once medicines have been dispatched, returns or refunds are only accepted in the following circumstances:
- Wrong medicines delivered (verified by Medinest)
- Damaged or expired products delivered
- Medicines delivered after the required date due to a delay caused by Medinest
Return requests must be made within 48 hours of delivery by contacting Book@medinest.in with your order details and photographs of the issue.
8. Subscription Plans
Monthly subscription fees are non-refundable once the billing cycle has commenced. You may cancel future renewals at any time from your account dashboard, and your plan will remain active until the end of the current billing period.
Annual subscriptions are refundable on a pro-rata basis if cancelled within the first 30 days. After 30 days, annual subscriptions are non-refundable, but you may continue to use all features until the end of the subscription year.
9. How to Request a Refund
- Contact our support team at Book@medinest.in or call +91-9030319933.
- Provide your booking ID, registered phone number or email, and a brief description of the reason for the refund request.
- Our team will review your request within 3 business days and respond with a decision.
- Approved refunds will be processed within 7–10 business days to the original payment method.
10. Refund Processing Times
Once a refund is approved, please allow the following processing times:
Processing times may vary depending on your bank or payment provider. Medinest is not responsible for delays on the part of the financial institution.
11. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Consultations or services already rendered
- Cancellations made outside the eligible cancellation window
- Dissatisfaction with medical outcomes (as results depend on individual health factors)
- Services cancelled due to false or incomplete information provided by the patient
- Third-party costs already incurred (e.g., lab fees, specialist charges, medication costs)
12. Governing Law
This Refund & Cancellation Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
13. Contact Us
For refund requests, cancellations, or questions about this policy, please reach out to:
Need help with a refund or cancellation?
Our support team is always available to help you navigate our refund and cancellation process. We are committed to resolving your concerns promptly and fairly.
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