1. Information We Collect
- Full name, date of birth, and gender
- Contact details: phone number, email address, and residential address
- Government-issued ID details for identity verification (e.g., Aadhaar, PAN)
- Emergency contact information
- Payment and billing information (processed through secure payment gateways)
- Medical history, diagnoses, prescriptions, and treatment records
- Diagnostic test results, imaging reports, and lab reports
- Fertility-related information and treatment histories
- Surgical histories and post-operative care records
- Details about allergies, medications, and current health conditions
- IP address, browser type, and device information
- Pages visited, features used, and time spent on our platform
- Appointment booking history and service usage patterns
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
- Scheduling and managing your consultations, diagnostics, treatments, and surgeries
- Facilitating communication between patients and healthcare providers
- Processing payments and issuing receipts
- Sending appointment reminders, health alerts, and service notifications
- Personalising your healthcare experience and recommending relevant services
- Conducting research and improving our platform and service quality
- Complying with legal obligations under Indian healthcare and data protection laws
- Preventing fraud and ensuring the security of our platform
3. Sharing of Information
We do not sell your personal data. We may share your information only in the following circumstances:
- With doctors, surgeons, diagnostic labs, and healthcare professionals involved in your care
- With third-party service providers (e.g., payment processors, ambulance operators) under strict confidentiality agreements
- With insurance providers, if applicable and with your explicit consent
- With regulatory or government authorities when required by Indian law
- In the event of a medical emergency, where sharing information is necessary to protect your life
4. Data Storage & Security
Your data is stored on secure, encrypted servers located in India. We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Role-based access control to limit who can view your medical records
- Regular security audits and vulnerability assessments
- Secure physical and electronic safeguards for our infrastructure
While we take all reasonable precautions, no system is entirely immune to breaches. In the event of a data security incident, we will notify you promptly in accordance with applicable law.
5. Data Retention
We retain your personal and medical data for as long as necessary to provide our services and comply with Indian healthcare regulations. Medical records are generally retained for a minimum of 7 years as required by law. You may request deletion of your data (subject to legal and clinical retention obligations) by contacting us at Book@medinest.in.
6. Your Rights
- Right to Access – Request a copy of the data we hold about you
- Right to Correction – Request correction of inaccurate or incomplete information
- Right to Deletion – Request deletion of your data (where legally permissible)
- Right to Withdraw Consent – Withdraw consent for non-essential data processing at any time
- Right to Data Portability – Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at Book@medinest.in or call +91-9030319933.
7. Cookies Policy
Our website uses cookies to enhance your browsing experience. We use:
- Essential cookies – Required for core website functionality
- Analytics cookies – To understand how users interact with our platform
- Preference cookies – To remember your settings and preferences
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Children's Privacy
Our services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without explicit parental consent. If you believe we have collected such information in error, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites. Medinest is not responsible for the privacy practices of those external sites and encourages you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on our website with an updated 'Last Updated' date. Continued use of our services constitutes your acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Your privacy is our priority.
By using Medinest's services, you confirm that you have read and understood our Privacy Policy and consent to the collection and use of your information as described.
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